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Shipping Policy

Order Processing Times

We aim to have all orders placed Monday-Friday processed and despatched within 1-2 business days, unless otherwise specified on the product page. Where an order is placed during a weekend or bank holiday, the counter will start from the next working day (Monday-Friday). 

Shipping Options

We currently have 4 Shipping options to suit your needs and offer free delivery on orders over £30, with the option to upgrade if you'd like.

Our shipping options are:

  • Standard Delivery - 2-3 Business Days (free on orders over £30)

  • Express Delivery - 1-2 Business Days

  • Next Day Delivery - Next business day

  • Special Delivery - Next day by 13:00 - Signature Required

  • Collection (see below)

Estimated delivery times

Clothing orders are fulfilled by a 3rd party and can therefore take longer to deliver. Estimated delivery is 1-3 weeks depending on product and provider. Please contact us prior to placing an order to confirm delivery duration. 

Collection

We offer collection options around the Southampton/ Dorset area. The Chalky Fingers team are located around Southampton and are able to meet you at a local climbing gym. 

We are able to get to:​

  • Portland Adventure Café (Weekend Mornings, contact us for this option) 

  • We will also meet people at southern crags, (Weekends, contact us for this option) 

Fitting Options

We offer the opportunity for you to meet us at the above locations to "trail fit" climbing equipment (this includes shoes/ harnesses etc. but does not include clothing items). 

To request this service, please contact us and we will endeavour to help you find the right fit for you, and can meet you for trial fittings. 

Example process

When purchasing a pair of shoes that you have not owned before, it is often hard to find the right size first time due to foot shape, shoe fit and volume. In these cases we request that you:

1) Contact us

2) We will work with you to recommend the right shoe for your ability, goals and foot shape and size. 

3) Once the ideal shoe is found, an order must be placed using the collection options in the checkout

4) We will meet you with the pair of shoes orders, and other sizes to make sure you get the correct fit. 

5) You will then take the pair that fits best

6) You enjoy your new products without having to make various returns whilst getting the right size.